Refund policy

WILLIAM SEA FASHION LTD – RETURN & REFUND POLICY

Last updated: 26 October 2025

At William Sea Fashion Ltd, we are committed to providing exceptional luxury evening wear and outstanding customer service. Your satisfaction is our priority. If you're not completely delighted with your purchase, we offer a comprehensive return and refund policy.

1. 30-Day Return Guarantee

  • You may return eligible items within 30 calendar days from the date of delivery.
  • Items must be unworn, unused, unwashed, and in pristine condition with all original tags, packaging, and garment bags intact.
  • All accessories, belts, and embellishments must be included.
  • Custom-made, bespoke, or made-to-order items cannot be returned unless faulty or incorrectly made.

To initiate a return: Email us at williamsea.wsuk@gmail.com with your order number, item details, and reason for return. We will provide return instructions and authorisation within 24 hours.

2. Full Refund Guarantee

  • Once we receive and inspect your returned item, we will notify you by email within 2 business days.
  • If approved, your full refund will be processed within 7–10 business days to your original payment method.
  • You will receive an email confirmation once the refund has been issued.
  • Original shipping fees are non-refundable unless the item is faulty or we made an error.

3. Free Exchanges

  • We offer free exchanges for the same item in a different size or colour, subject to availability.
  • If your preferred size or colour is unavailable, we will issue a full refund or offer store credit.
  • Exchange requests must be made within 30 days of delivery.

4. Faulty or Damaged Items – 100% Guarantee

  • If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receipt.
  • We will arrange a free replacement or full refund including all shipping costs.
  • For quality issues discovered after wearing (e.g., loose beading or faulty zippers), contact us within 30 days for a repair, replacement, or refund.

5. International Returns

  • UK Returns: FREE return shipping for orders over £300.
  • International Returns: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We strongly recommend using a tracked and insured shipping service.
  • Customs duties and taxes are non-refundable.

6. Return Shipping Address

SEBRA Fashion Textile – Returns Department
Halide Edip Adıvar Mahallesi, Balcı Sokak No:6 Daire:2
Şişli, 34384 Istanbul, Türkiye

Important: Do not send returns without prior authorisation.
Unauthorised returns may be refused or delayed.

Contact Us

William Sea Fashion Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom

📧 Email: williamsea.wsuk@gmail.com
📞 Phone: +44 7451 233391
🕐 Response time: Within 24 hours (Monday–Friday)

Our Promise

We stand behind the quality of our luxury evening gowns. Every piece is crafted with care in Turkey using premium fabrics and expert craftsmanship. If you have any concerns about your purchase, we are here to help.